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Johns Hopkins Medicine MyChart Frequently Asked Questions


Learn how to activate your MyChart Account from a Johns Hopkins Medicine generated email.


MyChart Sign Up
How do I sign up for MyChart with an activation code?
How can I sign up for MyChart without an activation code?
How can I sign up for MyChart if I am not a current patient?
Can I request an activation code for someone else?
I am still having a problem with my account. What should I do?

Common Questions
I forgot my password/username.
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Can I access MyChart from my mobile device?



MyChart Sign Up


How do I sign up for MyChart with an activation code?

Current patients can sign up for MyChart by filling out a form online. On the MyChart login page, click "Sign Up And Verify," enter your contact information and verify your identity to create a MyChart account.

You can use the activation code from a Johns Hopkins Medicine activation email or from your After Visit Summary from your visit at a Johns Hopkins Medicine facility to sign up here. Your activation code is valid for 45 days. Please see our how to guide. (English | Spanish)

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How can I sign up for MyChart without an activation code?

Click here to complete an online form and verify your identity. If your information is verified, you will be able to activate your MyChart account immediately.

If your information cannot be verified and you are an established Johns Hopkins Medicine patient, please call the MyChart helpline at 1-800-318-4246 for assistance.

If your information cannot be verified and you are not yet a Johns Hopkins Medicine patient, you will be able to establish your MyChart account after your first appointment has been scheduled.

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How can I sign up for MyChart if I am not a current patient?

At this time, you must be a Johns Hopkins Medicine patient to activate a MyChart Account.

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Can I request an activation code for someone else?

To protect patient privacy, you may only request a code for your own account.
If you need to access another person’s account, please see the Proxy Information page.

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I am still having a problem with my account. What should I do?

We are currently experiencing a high call volume and there may be long wait times, but we are here to help with technical issues. The MyChart Help Line is available at 1-800-318-4246.

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Common Questions


I forgot my password/username.

Click here to reset your password, or here to reset your username.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log on to MyChart and from the top menu, go to the More section and select the appropriate option.

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Can I access MyChart from my mobile device?

Yes. You can access the full web-based version of MyChart from your mobile device. You can also download a free MyChart app from the iPhone App Store or Android Market by searching for MyChart. After download, select Johns Hopkins Medicine from the app's phone book. Note that not all MyChart features are available in the app.

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