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JOHNS HOPKINS MEDICINE MYCHART
Terms and Conditions of Use
Overview

Johns Hopkins Medicine MyChart is an Internet application that enables patients to have secure web-based access to information from their medical record maintained by Johns Hopkins Medicine health care providers (collectively referred to as Johns Hopkins) in electronic format. Johns Hopkins is offering this service to patients so patients have a convenient means of reviewing information from their medical record, communicating with their Johns Hopkins health care providers and arranging for clinical services/appointments. The electronic and accessible nature of medical record information maintained on Johns Hopkins Medicine MyChart presents unique security and privacy issues as addressed below. Therefore, certain necessary measures for protecting the security and privacy of such information are the responsibility of the user as detailed below.

The information from your medical record available through Johns Hopkins Medicine MyChart may not constitute your entire medical record. The scope of medical record information accessible through Johns Hopkins Medicine MyChart is determined at the discretion of Johns Hopkins. You will continue to have access to your complete medical record by contacting the office of your health care providers directly. THEREFORE, YOU ACKNOWLEDGE THAT JOHNS HOPKINS MEDICINE MYCHART SHALL NOT BE USED TO MAKE HEALTHCARE DECISIONS OR DIAGNOSIS AND JOHNS HOPKINS SHALL NOT BE LIABLE FOR ANY PERSONAL INJURY, INCLUDING DEATH, ARISING FROM YOUR USE OR MISUSE OF JOHNS HOPKINS MEDICINE MYCHART OR ANY INFORMATION OR CONTENT THEREIN. Remedies under these Terms of Service are sole and exclusive and are limited to those expressly provided for in these Terms of Service.

You are not required to utilize Johns Hopkins Medicine MyChart and may discontinue usage at anytime. You acknowledge that Johns Hopkins Medicine MyChart is being provided to you without charge. Therefore, Johns Hopkins reserves the right to terminate your access to Johns Hopkins Medicine MyChart at any time, with or without cause. Should Johns Hopkins determine that you have violated these Terms and Conditions, as may be modified from time to time, Johns Hopkins may discontinue your usage of Johns Hopkins Medicine MyChart immediately, without providing prior notice. In addition, Johns Hopkins Medicine MyChart may not be available at all times due to system maintenance, outages, or other issues beyond the control of Johns Hopkins. BY USING THIS SERVICE OR BY CLICKING “ACCEPT” BELOW, YOU SIGNIFY YOUR AGREEMENT TO THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THIS SERVICE.

Johns Hopkins Medicine MyChart enables you to send requests, questions and other communications, regarding your medical record information electronically to your health care providers. Such communications will be routed to an appropriate individual within your health care provider's department and/or practice. Therefore, individuals other than your personal health care provider may review your medical record information as required to address your request. If your communication contains sensitive information that you want shared only with your personal health care provider, you should contact such provider directly and not through Johns Hopkins Medicine MyChart.

The average turnaround time for responding to requests for information submitted through Johns Hopkins Medicine MyChart is two to three business days. Therefore, communications via Johns Hopkins Medicine MyChart for urgent matters may not be appropriate if a quicker response time is needed. In those circumstances, contact your personal health care provider directly. In emergency situations, please dial 911.

Communications from your health care providers via Johns Hopkins Medicine MyChart will contain important information regarding your health care. It also is possible your health care providers may decide not to communicate such information by other means if communicated through Johns Hopkins Medicine MyChart. Therefore, it is important for you to monitor regularly your message inbox in Johns Hopkins Medicine MyChart and your personal e-mail for message notifications. You agree that you will not hold Johns Hopkins liable for loss, injury or claims resulting from your failure to read messages in a timely manner.

You will be notified via e-mail when there is new medical information to be viewed on Johns Hopkins Medicine MyChart. Notifications may include, but are not limited to, provider messages, test results, prescription renewals, letters, questionnaires, after visit summaries and appointment status and reminders. Any person with access to your e-mail will be able to see this notification. This could include your spouse, employer or anyone else that can access your e-mail account. Although no private medical information will be sent, the notification that new medical information is available by accessing Johns Hopkins Medicine MyChart may be information that you would not want others to know. You should take this into account when providing an e-mail address and when sharing any information required to access your personal e-mail account. By accepting these Terms and Conditions and continuing to use this site, you agree to receive essential communications by e-mail.

Security Considerations

Information from your medical record that is accessible through Johns Hopkins Medicine MyChart is intended for your access only (subject to the discussion below under “Proxy Access”). You will have a unique username and password which will provide you with such access, which are crucial to protecting the security of such medical record information. Therefore, such information should not be shared with anyone. In the event you believe your password has been compromised, you may change it anytime through Johns Hopkins Medicine MyChart.

Johns Hopkins will utilize certain security measures within the scope of Johns Hopkins Medicine MyChart such as verification of identify through the use of specific activation codes. However, once you access your medical information through Johns Hopkins Medicine MyChart, you are solely responsible for maintaining the security of such information on your end as well as the information required to access such information (i.e., username and password). Specifically, you are responsible for the results or consequences of your communications regarding, or the sharing of, information accessed via Johns Hopkins Medicine MyChart.

Minors

An individual must be age 13 or older to request a personal Johns Hopkins Medicine MyChart account. Parents or guardians of minor children may request access to the minor child's account by following the terms outlined in the "Proxy Access" section of these Terms and Conditions. However, the full spectrum of Johns Hopkins Medicine MyChart services will not be available for the records of minor children between the ages of 13 and 17 (inclusive). Under state and federal law, there are certain types of medical information that the parent or guardian of a minor patient may not view without consent of the minor patient. Because of these requirements, the full spectrum of services to parents of minor patients in this age category cannot be offered. Thus, when a minor patient reaches age 13, restrictions will be placed on parents’ Johns Hopkins Medicine MyChart access until the minor reaches age 18. At age 18, a child is no longer a minor and access by parents will be terminated automatically.

Proxy Access

Request by Someone Other Than Patient

Individuals age 18 or older may request proxy access to another individual’s Johns Hopkins Medicine MyChart record. Such access will be granted only to parties with parental rights or legal guardianship over the Johns Hopkins Medicine MyChart record and only to the extent that the party requesting proxy access can demonstrate the legal right to that medical information. Except in the case of parents, only one person will be granted proxy access to a Johns Hopkins Medicine MyChart record through this process. If the proxy’s legal relationship with the patient changes, the proxy must inform Johns Hopkins immediately by contacting the Johns Hopkins Medicine MyChart Help Desk. Johns Hopkins reserves the right to revoke proxy access at any time for any reason. This type of proxy access may be requested while at your Hopkins provider’s office by completing the Request for Access to Child’s Johns Hopkins Medicine MyChart Account or the Request for Access to Johns Hopkins Medicine MyChart Account by Legal Representative form, as appropriate. Parents or legal guardians must submit the Request for Access to Child’s Johns Hopkins Medicine MyChart Account form in-person to your Hopkins providers’ office. Legal representatives must submit the Request for Access to Johns Hopkins Medicine MyChart Account by Legal Representative form along with copies of supporting legal documentation to your Hopkins provider’s office.

Request by the Patient

A patient may authorize other users of this website to view his/her medical records by completing and submitting to the appropriate Johns Hopkins representative a Johns Hopkins Medicine MyChart Authorization for Release of Health Information form while at your Hopkins provider’s office.

Revisions/Changes

Johns Hopkins may revise the information on this website or otherwise change or update the website, including these Terms and Conditions, without notice to you. You are encouraged periodically to read these Terms and Conditions to see if there have been any changes that may affect you. Your continued use of the website will signify your continued agreement to these Terms and Conditions as they may be revised.

Disclaimer of Liability

JOHNS HOPKINS EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES CONCERNING THE JOHNS HOPKINS MEDICINE MYCHART, AND PROVIDES THE SAME ONLY ON AN “AS IS” AND “AS AVAILABLE” BASIS, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT AND/OR FITNESS FOR ANY PARTICULAR PURPOSE, AND WARRANTIES OF PERFORMANCE, AND ANY WARRANTY THAT MIGHT OTHERWISE ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. Under no circumstances shall Johns Hopkins be liable for incidental, special, indirect, direct or consequential damages or loss of profits, interruption of business, or related expenses which may arise from your use of or inability to use Johns Hopkins Medicine MyChart and other services provided hereunder, including, but not limited to, those resulting from defects in software, communication lines, virtual private networks, the Internet, or your Internet service provider, access system computer hardware or software or other service or device that is used to access Johns Hopkins Medicine MyChart and/or documentation, or loss or inaccuracy of data of any kind, whether based on warranty, contract, tort, or any other legal theory, and whether or not Johns Hopkins is advised of the possibility of such damages.

IN ADDITION, JOHNS HOPKINS DOES NOT GUARANTEE THAT USE OF JOHNS HOPKINS MEDICINE MYCHART WILL BE FREE FROM UNAVAILABILITY OF INFORMATION, DOWNTIME, SERVICE DISRUPTIONS, INTENTIONAL OR INADVERTENT INTRUSIONS, VIRUSES OR WORMS OR OTHER MECHANISMS THAT MAY ATTACK YOUR COMPUTER. YOU ACKNOWLEDGE THAT YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR COMPUTER HAS ADEQUATE PROTECTIONS AGAINST ANY OF THE FOREGOING. IN ADDITION, YOU ACKNOWLEDGE THAT YOUR INFORMATION WILL BE TRANSMITTED OVER THE INTERNET AND THAT THERE IS NO GUARANTEE OF ACCURACY OR SECURITY.

THE MARYLAND UNIFORM COMPUTER INFORMATION TRANSACTIONS ACT OR ANY VERSION THEREOF (“MUCITA”) SHALL NOT APPLY TO THIS AGREEMENT AND, TO THE EXTENT THAT MUCITA IS APPLICABLE, THE PARTIES AGREE TO OPT-OUT OF THE APPLICABILITY OF MUCITA PURSUANT TO SECTION 22-104 OF THE COMMERCIAL LAW ARTICLE OF THE ANNOTATED CODE OF MARYLAND. You may continue to use alternative methods of communication for contacting your health care provider at anytime, regardless of whether Johns Hopkins Medicine MyChart is available.

Johns Hopkins takes no responsibility for, and disclaims liability from, any results or consequences from your intentional or unintentional sharing of, provision of access to, or disclosure of your username, password, activation code or medical record information available through Johns Hopkins Medicine MyChart.

Governing Law

This Agreement will be governed by Maryland law without giving effect to any choice of law rules or principles. You agree that Howard County, Maryland shall be the sole and exclusive venue for any legal action or proceeding between Johns Hopkins and you for any purpose concerning these Terms and Conditions. Any cause of action or claim you may have with respect to Johns Hopkins must be commenced within one (1) year after it arises, except to the extent such limitation is not enforceable. To the fullest extent permitted by law, each party to these Terms and Conditions waives its r his or her right to a jury trial with respect to any dispute or other controversy arising from hereunder or your use of or access to Johns Hopkins Medicine MyChart.

 

3/25/13