Terms and Conditions of Use

Johns Hopkins Medicine MyChart ("MyChart") is an Internet application that (i) enables patients to have secure web-based access to information from their medical record maintained by Johns Hopkins Medicine health care providers (collectively referred to as Johns Hopkins) in electronic format, (ii) provides patients and their guarantors the ability to pay for services; and (iii) provides a secure mechanism to communicate with providers. Johns Hopkins is offering this service to patients so patients have a convenient means of reviewing information from their medical record, communicating with their Johns Hopkins health care providers, arranging for clinical services/appointments, and paying for services rendered.

If you are admitted as an inpatient to a Johns Hopkins Medicine facility, you may be offered use of a Johns Hopkins Medicine-owned tablet and an account to access Johns Hopkins Medicine MyChart Bedside (“MyChart Bedside”). MyChart Bedside is a temporary account that is offered to certain patients at Johns Hopkins. Johns Hopkins is under no obligation to offer any patient the ability to use MyChart Bedside and may exercise its discretion in offering such use. Both the use of the tablet to access your MyChart Bedside account and the account itself are free of charge to you as the patient. Your MyChart Bedside account is available only while you are admitted the hospital, and you will be able to access information only related to your current episode of care and past episodes of care where MyChart Bedside was provisioned. Once you are discharged from the hospital, all of your personal health information, and any other information that was stored in your MyChart Bedside account will be wiped from the tablet you were using during your hospitalization. Before discharge, you will be given the opportunity to sign up for a regular MyChart account, which you can access from any internet enabled computer or device.

From your MyChart Bedside account, you will be able to see upcoming scheduled procedures and medications, a listing of the clinical staff assigned to your treatment team, and select lab results. MyChart Bedside may not accurately reflect your scheduled procedures, medications, or the clinical staff assigned to your care team. Additional clinical team members might be assigned to assist you, and there may be changes in your procedures and medications that are not reflected in your MyChart Bedside account. If you have any questions, you should ask a clinical team member. MyChart Bedside should not be used as a replacement for necessary communication with your clinical care team. Any question you may have about your medical care or lab results should be directed to your care team. You should not rely on information provided by MyChart Bedside to make decisions.

MyChart Bedside also provides you with the ability to create notes and create audio and video recordings that will be accessible through your regular MyChart account after your discharge. These notes and recordings may help you remember certain care instructions provided to you. PLEASE NOTE: ANY AUDIO OR VIDEO RECORDING OF JOHNS HOPKINS MEDICINE EMPLOYEES OR WORKFORCE MEMBERS IS STRICTLY PROHIBITED WITHOUT THE EXPLICIT CONSENT OF THE EMPLOYEE OR WORKFORCE MEMBER. Failure to comply with this consent requirement may result in immediate termination of your MyChart Bedside account and potentially discharge from the hospital. Since these notes, audio or video records created through MyChart Bedside will be accessible through your regular MyChart account after you have been discharged, if you have provided anyone with access to your regular MyChart account, they will have access to these additional notes and recordings. These notes and recordings will not become part of your official medical record. While Johns Hopkins reserves the right to access these notes and recordings, they will not be viewable by clinical care team members in the normal course of providing you treatment.

MyChart Bedside has the ability to enter events in the “Happening Soon” tab. Please note that entering this information is for your purposes only. Anything entered by the patient in this application will not be accessed by the clinical staff in the regular course of treatment. Additionally, you will also be given the opportunity to access and use popular applications (“apps”) using your own personal account log-in. There will be no direct browser access, and you will not be able to download any apps other than those that have been preloaded onto the tablet.

By agreeing to use MyChart Bedside, you understand that the tablet provided to you is a loan. You agree not to take the tablet outside of your hospital room and agree to take reasonable measures to protect the tablet from loss or damage. You may be responsible for any loss or damage to the tablet caused by you. At the end of your hospitalization, you agree to return the tablet to the docking station within your hospital room or to a member of your clinical team. Johns Hopkins Medicine reserves the right to remove the tablet and discontinue your MyChart Bedside account or a portion thereof for any reason, including, but not limited to, abuse or mishandling of the application or tablet, interference with clinical care, behavioral issues, or failure to comply with these Terms of Service or Johns Hopkins Medicine policy. Such termination may occur without any notice to you. These actions are in addition to and not in lieu or limitation of any other right or remedy we may have available at law. Further, we shall not be liable to you or any third party for any such termination of discontinuance. The following Terms of Service will also apply to your use of MyChart Bedside. Any reference to MyChart in the following Terms of Service will include MyChart Bedside.

The electronic and accessible nature of medical record information maintained on MyChart presents unique security and privacy issues as addressed below. Therefore, certain necessary measures for protecting the security and privacy of such information are the responsibility of the user as detailed below. By requesting a MyChart account and continuing to use MyChart, you are agreeing to these Terms of Service, which include legal and privacy waivers, disclaimers, and personal responsibility requirements.

The information from your medical record available through MyChart may not constitute your entire medical record. The scope of medical record information accessible through MyChart is determined at the discretion of Johns Hopkins. You will continue to have access to your complete medical record by contacting the office of your health care providers directly. THEREFORE, YOU ACKNOWLEDGE THAT MYCHART SHALL NOT BE USED TO MAKE HEALTHCARE DECISIONS OR DIAGNOSIS AND JOHNS HOPKINS SHALL NOT BE LIABLE FOR ANY PERSONAL INJURY, INCLUDING DEATH, ARISING FROM YOUR USE OR MISUSE OF MYCHART OR ANY INFORMATION OR CONTENT THEREIN. Remedies under these Terms of Service are sole and exclusive and are limited to those expressly provided for in these Terms of Service.

MyChart may be used to send invitations for studies you may be eligible to participate in. For more details on this feature and how to opt out, click here.

You are not required to utilize Johns Hopkins Medicine MyChart and may discontinue usage at anytime. You acknowledge that Johns Hopkins Medicine MyChart is being provided to you without charge. Therefore, Johns Hopkins reserves the right to terminate your access to Johns Hopkins Medicine MyChart at any time, with or without cause. Should Johns Hopkins determine that you have violated these Terms and Conditions, as may be modified from time to time, Johns Hopkins may discontinue your usage of Johns Hopkins Medicine MyChart immediately, without providing prior notice. In addition, Johns Hopkins Medicine MyChart may not be available at all times due to system maintenance, outages, or other issues beyond the control of Johns Hopkins. BY USING THIS SERVICE OR BY CLICKING “ACCEPT” BELOW, YOU SIGNIFY YOUR AGREEMENT TO THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THIS SERVICE.

MyChart enables you to send requests, questions and other communications, regarding your medical record information electronically to your health care providers. Such communications will be routed to an appropriate individual within your health care provider's department and/or practice. Therefore, individuals other than your personal health care provider may review your medical record information as required to address your request. If your communication contains sensitive information that you want shared only with your personal health care provider, you should contact such provider directly and not through MyChart.

The average turnaround time for responding to requests for information submitted through MyChart is two to three business days. Therefore, communications via MyChart for urgent matters is not appropriate if a quicker response time is needed. In those circumstances, contact your personal health care provider directly. In emergency situations, please dial 911.

Communications from your health care providers via MyChart will contain important information regarding your health care. It also is possible your health care providers may decide not to communicate such information by other means if communicated through MyChart. Therefore, it is important for you to monitor regularly your message inbox in MyChart and your personal e-mail for message notifications. You agree that you will not hold Johns Hopkins liable for loss, injury or claims resulting from your failure to read messages in a timely manner.

You will be notified via e-mail when there is new medical information to be viewed on MyChart. Notifications may include, but are not limited to, provider messages, test results, prescription renewals, letters, questionnaires, after visit summaries and appointment status and reminders. Any person with access to your e-mail will be able to see this notification. This could include your spouse, employer or anyone else that can access your e-mail account. Although no private medical information will be sent, the notification that new medical information is available by accessing MyChart may be information that you would not want others to know. You should take this into account when providing an e-mail address and when sharing any information required to access your personal e-mail account. By accepting these Terms of Use and continuing to use this site, you agree to receive communications by e-mail.

You will also be given the opportunity to access patient educational materials through MyChart. These educational materials are provided by a third party and for your convenience only. We may or may not have any control over these items or their content and do not assume any liability or responsibility for them. Any questions you may have about your care or treatment should be addressed directly with your providers, and you should not rely on these educational materials as your exclusive source of information.

Security Considerations

Information from your medical record that is accessible through MyChart is intended for your access only (subject to the discussion below under “Proxy Access”). You will have a unique username and password for MyChart and a pin for MyChart Bedside, which will provide you with such access, which are crucial to protecting the security of such medical record information. Therefore, such information should not be shared with anyone. In the event you believe your password or pin has been compromised, you may change it anytime through MyChart.

Johns Hopkins will utilize certain security measures within the scope of MyChart such as verification of identify through the use of specific activation codes. However, once you access your medical information through MyChart, you are solely responsible for maintaining the security of such information on your end as well as the information required to access such information (i.e., username and password or pin). Specifically, you are responsible for the results or consequences of your communications regarding, or the sharing of, information accessed via MyChart.

Minors (Not currently available for MyChart Bedside)

An individual must be age 13 or older to request a personal MyChart account. Parents or guardians of minor children may request access to the minor child's account by following the terms outlined in the "Proxy Access" section of these Terms of Use. However, the full spectrum of MyChart services will not be available for the records of minor children between the ages of 13 and 17 (inclusive). Under state and federal law, there are certain types of medical information that the parent or guardian of a minor patient may not view without consent of the minor patient. Because of these requirements, the full spectrum of services to parents of minor patients in this age category cannot be offered. Thus, when a minor patient reaches age 13, restrictions will be placed on parents’ MyChart access until the minor reaches age 18. At age 18, a child is no longer a minor and access by parents will be terminated automatically. If you are the legal representative of a patient, you may still be entitled to receive a copy of the patient’s medical record by contacting the provider directly.

Proxy Access (Not currently available for MyChart Bedside)

Request by Someone Other Than Patient

Individuals age 18 or older may request proxy access to another individual’s MyChart record. Such access will be granted only to parties with parental rights or legal guardianship over the MyChart record and only to the extent that the party requesting proxy access can demonstrate the legal right to that medical information. Except in the case of parents, only one person will be granted proxy access to a MyChart record through this process. If the proxy’s legal relationship with the patient changes, the proxy must inform Johns Hopkins immediately by contacting the MyChart Help Desk. Johns Hopkins reserves the right to revoke proxy access at any time for any reason. This type of proxy access may be requested while at your Hopkins provider’s office by completing the Request for Access to Child’s Johns Hopkins Medicine MyChart Account or the Request for Access to Johns Hopkins Medicine MyChart Account by Legal Representative form, as appropriate. Parents or legal guardians must submit the Request for Access to Child’s Johns Hopkins Medicine MyChart Account form in-person to your Hopkins providers’ office. Legal representatives must submit the Request for Access to Johns Hopkins Medicine MyChart Account by Legal Representative form along with copies of supporting legal documentation to your Hopkins provider’s office.

Request by the Patient

A patient may authorize other users of this website to view his/her medical records by completing and submitting to the appropriate Johns Hopkins representative a Johns Hopkins Medicine MyChart Authorization for Release of Health Information form while at your Hopkins provider’s office.

Revisions/Changes

Johns Hopkins may revise the information on this website or otherwise change or update the website, including these Terms of Use, without notice to you. You are encouraged periodically to read these Terms of Use to see if there have been any changes that may affect you. Your continued use of the website will signify your continued agreement to these Terms of Use as they may be revised.

Disclaimer of Liability

JOHNS HOPKINS EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES CONCERNING MYCHART AND ITS USE BY YOU, AND PROVIDES THE SAME ONLY ON AN “AS IS” AND “AS AVAILABLE” BASIS, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT AND/OR FITNESS FOR ANY PARTICULAR PURPOSE, AND WARRANTIES OF PERFORMANCE, AND ANY WARRANTY THAT MIGHT OTHERWISE ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. Under no circumstances shall Johns Hopkins be liable for incidental, special, indirect, direct or consequential damages or loss of profits, interruption of business, or related expenses which may arise from your use of or inability to use MyChart and other services provided hereunder, including, but not limited to, those resulting from defects in software, communication lines, virtual private networks, the Internet, or your Internet service provider, access system computer hardware or software or other service or device that is used to access MyChart and/or documentation, or loss or inaccuracy of data of any kind, whether based on warranty, contract, tort, or any other legal theory, and whether or not Johns Hopkins is advised of the possibility of such damages.

IN ADDITION, JOHNS HOPKINS DOES NOT GUARANTEE THAT USE OF MYCHART WILL BE FREE FROM UNAVAILABILITY OF INFORMATION, DOWNTIME, SERVICE DISRUPTIONS, INTENTIONAL OR INADVERTENT INTRUSIONS, VIRUSES OR WORMS OR OTHER MECHANISMS THAT MAY ATTACK YOUR COMPUTER. YOU ACKNOWLEDGE THAT YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR COMPUTER HAS ADEQUATE PROTECTIONS AGAINST ANY OF THE FOREGOING. IN ADDITION, YOU ACKNOWLEDGE THAT YOUR INFORMATION WILL BE TRANSMITTED OVER THE INTERNET AND THAT THERE IS NO GUARANTEE OF ACCURACY OR SECURITY.

THE MARYLAND UNIFORM COMPUTER INFORMATION TRANSACTIONS ACT OR ANY VERSION THEREOF (“MUCITA”) SHALL NOT APPLY TO THIS AGREEMENT AND, TO THE EXTENT THAT MUCITA IS APPLICABLE, THE PARTIES AGREE TO OPT-OUT OF THE APPLICABILITY OF MUCITA PURSUANT TO SECTION 22-104 OF THE COMMERCIAL LAW ARTICLE OF THE ANNOTATED CODE OF MARYLAND. You may continue to use alternative methods of communication for contacting your health care provider at anytime, regardless of whether MyChart is available.

Johns Hopkins takes no responsibility for, and disclaims liability from, any results or consequences from your intentional or unintentional sharing of, provision of access to, or disclosure of your username, password, activation code or medical record information available through MyChart.

Governing Law

These Terms of Use will be governed by Maryland law without giving effect to any choice of law rules or principles. You agree that Howard County, Maryland shall be the sole and exclusive venue for any legal action or proceeding between Johns Hopkins and you for any purpose concerning these Terms of Use. Any cause of action or claim you may have with respect to Johns Hopkins must be commenced within one (1) year after it arises, except to the extent such limitation is not enforceable. To the fullest extent permitted by law, each party to these Terms of Use waives his or her right to a jury trial with respect to any dispute or other controversy arising from hereunder or your use of or access to MyChart.

4/12/18