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Please note...

The new electronic medical record system is being installed at different times and locations across Johns Hopkins Medicine in the coming months.

You may not yet have access to all of your Johns Hopkins medical data or all MyChart services at this time. Please see our FAQs for more information.

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Johns Hopkins Medicine MyChart Frequently Asked Questions



Enrollment
What is Johns Hopkins Medicine MyChart?
Is there a fee to use MyChart?
Who is eligible to establish a MyChart account?
What do I need to use MyChart?
How do I sign up?
Can I receive an activation code via U.S. Postal Mail?
Can an activation code be e-mailed to me?
Can I request an account online?
My activation code does not work. What should I do?
Are all Johns Hopkins Medicine facilities and providers offering MyChart?

After I Have Enrolled
I forgot my password. What should I do?
Can I get a new activation code if I have lost it or let it expire?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Can I access MyChart from my mobile device?

Appointments and Messaging
Can I schedule an appointment in MyChart?
I would like to schedule an appointment, but I don't see my provider listed?
Can I cancel my appointment in MyChart?
If I send a message to my health care team, when can I expect a reply?

Your Medical Record
How does MyChart display my medical information?
Will I be able to view my entire medical record in MyChart?
How do I know if I have a new message, or other new information is available in my MyChart account?
When will I see my test results in MyChart?
Why canít I see certain test results in MyChart?
What information can I edit or change in MyChart?
If some of my health information in MyChart needs to be updated, what should I do?
Why canít I view medical information from my providers who arenít affiliated with Johns Hopkins Medicine in my MyChart account?
How can patients use MyChart to support consistent health care from providers outside of Johns Hopkins Medicine?

Your Family's Medical Records
Can I view a family member's health record in MyChart?
Can I access my childís health information in MyChart?
What is Proxy Access?
Why does some information become inaccessible in MyChart to a proxy of a child aged 13-17?
Can a child have their own MyChart account?
Can I submit one proxy access request form for my entire family?
Can there be more than one designated proxy for a single patient?
Can a person serve as proxy for more than one patient?
Can a non-family member have access to a MyChart account?
Can I ask questions regarding a family member from my MyChart account?
Can a family member and I share one MyChart account?
To have proxy access for a patient do I need a Johns Hopkins Medicine medical record?
Can proxy access be revoked?

Technical Questions
Is my information safe in MyChart?
MyChart logged me out. What happened?
What is your Privacy Policy?
Who do I contact if I have further questions?

Enrollment


What is Johns Hopkins Medicine MyChart?

MyChart is a secure website that provides the most up-to-date medical information available to you about your Johns Hopkins care and connects you to your health care team.

Using MyChart, you can:

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Is there a fee to use MyChart?

No. MyChart is a free service offered to our patients.

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Who is eligible to establish a MyChart account?

MyChart accounts can be established by anyone age 13 or older who is a patient at a participating Johns Hopkins Medicine facility. Parents, family members, legal representatives, and other individuals may also obtain a MyChart account if they become authorized as a proxy to access a patientís medical record for approved purposes. In all cases, a form must be completed at the providerís office before proxy access can be granted.

What do I need to use MyChart?

You need access to a computer or mobile device connected to the Internet and an up-to-date browser. Supported browsers include:

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How do I sign up?

To sign up for MyChart, you will need an activation code. This code allows you to create your new MyChart user ID and password, which you will then use to log on to MyChart. You will receive your unique activation code during your appointment at a participating Johns Hopkins Medicine facility. You can sign up at home when it is convenient for you, within 30 days of the visit.

From your computer or mobile device, log on to mychart.hopkinsmedicine.org and, using your unique authentication code, follow the steps to enroll in MyChart.

Some, but not all, of our providers may be able to enroll you in MyChart during your clinic visit.

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Can I receive an activation code via U.S. Postal Mail?

Some, but not all, of our practice sites are able to mail you an activation code at your request. For others, you will need to request this in-person at your next visit.

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Can an activation code be e-mailed to me?

To protect your privacy, we are not able to provide you with an activation code via e-mail at this time.

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Can I request an account online?

Currently we are unable to provide direct enrollment online, but hope to be able to do so in 2014.

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My activation code does not work. What should I do?

For your security, your activation code will no longer be valid once youíve used it to establish your own account. If you donít use the code within 30 days, it will expire. If you have difficulty using your activation code prior to its expiration date, please call 855-389-6928 for technical support, or contact your providerís office to request a new activation code. Some, but not all, of our practice sites are able to mail you an activation code at your request. For others, you will need to request this in person at your next visit.

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Are all Johns Hopkins Medicine facilities and providers offering MyChart?

Not right away. As we phase in our new electronic medical record system over the next few years, MyChart will become available to more Johns Hopkins Medicine patients. As MyChart goes live in new locations, your record will include additional medical information from your Johns Hopkins providers who work across the health system. Please note that only one MyChart account is necessary to view medical information entered by multiple providers.

Here is a general timeline:

April 2013

May 2013

June 2013

August 2013

2015-2016

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After I Have Enrolled


I forgot my password. What should I do?

You may click the "Forgot password" link on the sign-in page at mychart.hopkinsmedicine.org to reset your password online. Or, you may call us for technical support at 855-389-6928 for assistance accessing your account.

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Can I get a new activation code if I have lost it or let it expire?

Yes. Some, but not all, of our practice sites are able to mail you an activation code at your request. For others, you will need to request this in person at your next visit.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log on to MyChart and from the left menu, go to the Preferences section and select the appropriate option.

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Can I access MyChart from my mobile device?

Yes. You can access the full web-based version of MyChart from your mobile device. You can also download a free MyChart app from the iPhone App Store or Android Market by searching for MyChart. After download, select Johns Hopkins Medicine from the appís phone book.

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Appointments and Messaging


Can I schedule an appointment in MyChart?

You can submit a request to schedule an appointment with your primary care physician and with providers you have seen in the past two years at participating Johns Hopkins Medicine facilities. You will receive a notification message in MyChart once the appointment is scheduled, or you will be contacted by the providerís office for further information.

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I would like to schedule an appointment, but I don't see my provider listed?

Most providers you have seen in the past two years at a participating Johns Hopkins Medicine facility will be listed. If your provider is not listed, contact the providerís office directly.

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Can I cancel my appointment in MyChart?

You can cancel right up until the time of your scheduled appointment. However, in order to allow us to serve all of our patients as efficiently as possible, we request that you provide at least 24 hours notice if you cannot keep your appointment, and that you contact your providerís office directly by telephone if you need to cancel less than 24 hours in advance. Please follow the cancellations policies established by your provider.

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If I send a message to my health care team, when can I expect a reply?

You will generally receive an answer within one to three business days. MyChart should not be used for urgent situations. For medical emergencies, please call 911.

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Your Medical Record


How does MyChart display my medical information?

MyChart is your personal window into the same electronic medical record system used by your health care team to document your care.

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Will I be able to view my entire medical record in MyChart?

Most, but not all, of the information related to care delivered by your Johns Hopkins Medicine providers will be available in MyChart. Your providersí clinical documentation and certain test results will not appear. Contact your health care team if you have concerns or questions about the information in your MyChart account.

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How do I know if I have a new message, or other new information is available in my MyChart account?

You will receive an e-mail when you have new information in your MyChart account. If you are not receiving these e-mails, please verify that we have the correct e-mail address on file and that you have signed up to receive notifications. To do this, long into MyChart and click ďMy Account > NotificationĒ on the left menu. You may also want to check your personal e-mail settings to make sure MyChart e-mails are not being sent to your junk mail folder.

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When will I see my test results in MyChart?

Your test results are released to your MyChart account after your provider has reviewed them, generally within 1 to 7 days.

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Why canít I see certain test results in MyChart?

There are times when your provider will want to speak with you before releasing the results to be viewed in MyChart. Please speak with your provider if you have questions about when your test results will be viewable in MyChart.

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What information can I edit or change in MyChart?

In your MyChart account you can update your demographics, e-mail address, and password. Log into MyChart and click ďMy AccountĒ on the left menu. You can then select the appropriate option.

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If some of my health information in MyChart needs to be updated, what should I do?

Your MyChart information comes directly from your electronic medical record. Ask your provider to correct any inaccurate information at your next clinic visit, or submit update requests directly from the Current Health Issues, Medications or Allergies sections on the left menu in MyChart. Your health information is reviewed and updated in your electronic medical record at each visit. If you wish to correct an error in previous documentation in your medical record, please complete and submit the ďRequest to Amend My Protected Health InformationĒ form available at: http://www.hopkinsmedicine.org/the_johns_hopkins_hospital/medical_records_privacy/request_change_records.html

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Why canít I view medical information from my providers who arenít affiliated with Johns Hopkins Medicine in my MyChart account?

Your Johns Hopkins Medicine MyChart will not include information entered by providers who practice outside of Johns Hopkins Medicine. If a physician is not affiliated with Johns Hopkins Medicine, they cannot enter data in the Johns Hopkins electronic medical record system and therefore it cannot be viewed in MyChart. However, you can use MyChart to view the results of lab tests and imaging procedures performed at Johns Hopkins, regardless of your other providerís affiliation.

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How can patients use MyChart to support consistent health care from providers outside of Johns Hopkins Medicine?

Because MyChart is available through the web anytime, anywhere, it is a handy communication tool for patients. Itís easy to download or print out post-appointment summaries and other medical information from your MyChart account and share them with your primary care physician and other providers unaffiliated with Johns Hopkins Medicine.

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Your Familyís Medical Record


Can I view a family member's health record in MyChart?

Yes. A process called ďproxy accessĒ allows you to view the MyChart records of a family member or someone under your care. First, the patient or the patientís legal representative must complete the proper proxy authorization form at his/her providerís office to give another individual permission to access their medical information through MyChart. If the patient is under 18 years old, then the parent or legal guardian must complete the authorization form.

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Can I access my childís health information in MyChart?

Parents, family members, legal representatives , and other individuals may become authorized as a proxy to access a childís medical information in MyChart for approved purposes. In all cases, a form must be completed at the providerís office before proxy access can be granted.

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What is Proxy Access?

At Johns Hopkins Medicine, there are three categories of proxy access. For each category of proxy access, there is a related form that needs to be completed and signed by the patient or the patientís legal representative, requesting that proxy access be granted to another individual. These forms are available at the providerís office.




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Why does some information become inaccessible in MyChart to a proxy of a child aged 13-17?

A parent or legal guardian who is authorized as a proxy for a child aged 13-17 can still access the childís MyChart information. However, due to legal reasons, certain information becomes inaccessible to the proxy and some appointment and messaging capabilities are reduced.

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Can a child have their own MyChart account?

MyChart accounts can be established by anyone age 13 or older who is a patient at a participating Johns Hopkins Medicine facility. Parents and legal guardians can have proxy access to the childís MyChart information until the child is 18 years old. The information available to the child proxy through MyChart is limited for children aged 13-17.

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Can I submit one proxy access request form for my entire family?

No. The applicable request or authorization form will need to be submitted for each proxy access request relevant to each family member. These forms become part of the patient's electronic health record and must contain each patientís or proxyís individual information which is used for identification purposes and MyChart account set-up.

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Can there be more than one designated proxy for a single patient?

Yes. A patient has the right to authorize more than one individual to have access to his/her MyChart information. A separate and applicable form must be completed for each proxy relationship.

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Can a person serve as proxy for more than one patient?

Yes. An individual can serve as a proxy for more than one child and/or adult. A separate and applicable form must be completed for each proxy relationship.

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Can a non-family member have access to a MyChart account?

Yes. Patients aged 18 or older can grant proxy access to non-family members.

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Can I ask questions regarding a family member from my MyChart account?

A proxy can send a message to the office of the patientís primary care physician or any provider with whom the patient has had an appointment in the past 2 years at a participating Johns Hopkins Medicine facility. If you are not a proxy for your family member, please do not send messages about that person from your MyChart account, since the information would not appear in the correct personís electronic medical record.

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Can a family member and I share one MyChart account?

No. Each patient or proxy must establish their own individual MyChart account in order to assure that information is associated with the correct account.

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To have proxy access for a patient do I need a Johns Hopkins Medicine medical record?

No. A Johns Hopkins Medicine medical record is not needed. A non-patient proxy is a user with a MyChart account, but no patient record.

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Can proxy access be revoked?

Yes. Proxy access to a childís information in MyChart is automatically terminated when the child reaches age 18. Adults 18 and older who have their own MyChart account can revoke proxy access. Adolescents aged 13-17 are not able to revoke proxy access, even if they have their own MyChart account.

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Technical Questions


Is my information safe in MyChart?

Yes. MyChart is protected by advanced encryption technology, so that only you and your authorized proxies can view your information. Be sure to keep your password private.

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MyChart logged me out. What happened?

For your security, MyChart automatically logs out after 15 minutes of inactivity on your computer. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

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What is your Privacy Policy?

Johns Hopkins Medicine is committed to protecting your health information. Follow this link to view our Johns Hopkins Notice of Privacy Practices.

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Who do I contact if I have further questions?

If you have questions about or trouble using MyChart, such as difficulty activating your account, please call for technical support at 855-389-6928. Please note that our support team can only assist with problems relating to the use of MyChart, not issues related to your personal computer or web browser.

Contact your providerís office if you have questions about the information in your MyChart account or for other matters related to your Johns Hopkins care. Do not use MyChart for urgent medical matters. For medical emergencies, call 911.


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